An in-house IT support desk, while generally familiar with the ins and outs of the organization's IT infrastructure and setup, typically requires a hefty sum to set-up and maintain. This translates into an added cost, due to hiring and training IT professionals, which is rather a heavy load for most small and medium enterprises. If you are running a small or mid-sized business, engaging managed IT services can be your best strategy for staying ahead of your competition.
Here is what your business stands to benefit from managed IT support services:
1. Better Cost Management
Start ups and small enterprises that are keen to cut back on operational costs can greatly benefit from managed IT support when it's compared to an in-house IT unit. Remember, an in-house IT unit incurs quite a lot of expenses, from equipment purchase to hiring and maintaining staff to maintenance. This makes it hard for such businesses to track and keep operational costs low.
Managed IT support, on the other hand, apart from being able to solve your IT related issues efficiently, can also provide you with a more consistent and controlled payment plan based on your business' needs.
2. Focus on Your Unique Selling Point
One of the main reasons why enterprises fail is because they lack a unique selling point (USP). This is the factor that sets your business apart from competition. In a world where innovation is key to survival, engaging the services of a managed IT support can allow you to focus your time and resources on growing your business while someone else takes care of your business' IT support. This way, you can focus on what really matters: staying ahead of competition through innovation and reinvention.
3. Better Security
If IT is not your core business, then chances are your in-house IT unit could make a few mistakes, especially at the beginning, that could put your business' sensitive information at risk. Fortunately, IT support companies have top-notch infrastructure to keep their clients' data safe and secure. In addition, these companies have the technology and skills to recover your data in an event of loss through theft or damage of your storage devices.
4. A Complete IT Toolbox at Your Fingertips
Imagine if all you have ever done through your life is addition and then, all of a sudden, you are asked to perform complex functions like geometry and algebra, problems that you have never faced before. Obviously, you will need a lot of time to find your time around. The same applies to IT functions. Contracting a managed IT support service takes away all the IT related aspects of your business in an effective and efficient manner. The best part is that your IT support provider will just be a phone call away, meaning that you can reach them anytime to fix any arising IT problem in your business.